Terms of sale

Terms of sale

Methods of payment
Payments are made by credit cards via STRIPE.

Price
Prices shown in Canadian dollars, excluding applicable taxes. The price indicated on the product sheets does not include the shipping cost of 10$ per order (free shipping for orders over 100$).

All prices are subject to change without notice.

RETURN POLICY
All online purchases are non-refundable and non-exchangeable.

LOST OR STOLEN PACKAGE

In case of loss or theft of the package due to a problem with the carrier, it is imperative to report it to Awastoki within a reasonable period of time. To report the loss or theft of the package, the customer must submit a sworn statement of non-receipt of the package by email. Awastoki will then open an investigation with the carrier and provide the customer with all information regarding the investigation.

The delay is at least three weeks to clarify the loss or theft of a package. If the loss proves to be real, after the result of the investigation with the carrier, Awastoki will proceed either to a second delivery, or to a refund by credit note or cheque; subject to compensation from the carrier.

ACCEPTANCE OF TERMS

The customer acknowledges having read, from the moment the order was placed, the special terms and conditions of sale and expressly declares that he/she accepts them unreservedly.

The present general terms and conditions of sale govern the contractual relationship between Awastoki and its customer, both parties accepting them without reservation. These general terms and conditions of sale shall prevail over any other conditions appearing in any other document, unless prior, express and written derogation.

LIMITATION OF LIABILITY

Awastoki ses compagnies liées, ses dirigeants, employés, représentants ou agents ne pourront en aucun cas être tenus responsables de tout dommage relié directement ou indirectement à l’utilisation de ses produits.

Dans l’éventualité où la responsabilité de Awastoki à votre égard pourrait être retenue, celle-ci sera limitée à un montant d’argent équivalent au prix que vous avez payé pour les produits. Nonobstant ce qui précède, rien dans le présent article ne peut avoir pour effet de limiter quelque droit que vous pourriez avoir à titre de consommateur en vertu de l’une ou l’autre des lois d’ordre public qui pourraient être applicable dans votre cas.

 SHIPPING FEES

A shipping fee of $10 will apply to all orders under $100.
Free shipping on orders of $100 or more (before taxes).

 INTERNATIONAL SHIPPING

Awastoki do not sent orders outside of Canada right now.

DELIVERY TIMES

Items in stock are shipped by Canada Post within 48 hours of your order. You will receive your merchandise within 3 to 4 working days.

In the event of exceptional events delaying or prohibiting the delivery of your order by the carrier, Awastoki is in no way responsible for the non-respect of the delivery times announced by the carrier. Also, no compensation or refund can be requested from Awastoki in case of delay due to the carrier’s failure alone.

ORDER CANCELLATION

Awastoki reserves the right to cancel and reimburse any order placed on its website. In the case of a cancelled order, the client will receive confirmation of reimbursement by email.

Visit our online shop